Terms of Service
Effective Date: 31/07/2023
Welcome to Aida Travels. These Terms of Service (“Terms”) govern your use of our website (www.aidatravels.ae) and the services provided by Aida Travels. By accessing and using our website or availing our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website and services.
1. Acceptance of Terms
By accessing and using our website or availing our services, you affirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using our website on behalf of an organization or entity, you represent and warrant that you have the authority to bind the organization or entity to these Terms.
2. Service Description
Aida Travels is a travel agency that provides travel-related services, including but not limited to flight bookings, hotel reservations, tour packages, and other travel arrangements.
3. User Responsibilities
3.1. Account Registration: To access certain features and services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and ensuring that the information you provide is accurate, current, and complete. You agree to promptly update your account information to keep it accurate and to notify us immediately of any unauthorized use of your account.
3.2. Prohibited Activities: When using our website and services, you agree not to:
a) Violate any applicable laws, regulations, or third-party rights;
b) Use our website for any unlawful or fraudulent purpose;
c) Impersonate any person or entity or misrepresent your affiliation with any person or entity;
d) Engage in any activity that interferes with or disrupts the functioning of our website or services;
e) Upload or transmit any viruses, malware, or other harmful code;
f) Use any automated means, such as bots or scrapers, to access our website or services;
g) Attempt to gain unauthorized access to our website, servers, or networks.
4. Booking and Payment
4.1. Booking Confirmation: All bookings made through our website are subject to availability. We reserve the right to reject or cancel any booking at our discretion. Upon successful booking, you will receive a confirmation email with the details of your reservation.
4.2. Payment: Payment for bookings and services can be made using the accepted payment methods provided on our website. By making a payment, you agree to the terms and conditions of the payment processor, as well as any additional terms specified by Aida Travels.
4.3. Pricing and Taxes: Prices for services displayed on our website are subject to change without notice. Prices may vary based on factors such as availability, seasonality, and demand. You are responsible for any applicable taxes, fees, or surcharges associated with your booking.
5. Cancellation and Refunds
5.1. Cancellation Policy: Cancellation policies may vary depending on the service or booking type. Please refer to the specific cancellation policy provided during the booking process or in your confirmation email.
5.2. Refunds: Refunds, if applicable, will be processed according to the cancellation policy and may take a reasonable time to be reflected in your account.
6. Intellectual Property
All content, materials, and trademarks on our website are the property of Aida Travels or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any of the content without our express written consent.
7. Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis, without any warranties or representations, either express or implied. Aida Travels does not warrant that our website will be error-free, secure, or uninterrupted, or that any defects will be corrected.
8. Limitation of Liability
In no event shall Aida Travels be liable for any indirect, consequential, incidental, punitive, or special damages arising out of or in connection with your use of our website or services.
You agree to indemnify, defend, and hold harmless Aida Travels and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with your use of our website or services, violation of these Terms, or any third-party rights.
10. Changes to Terms of Service
We may update these Terms from time to time. The updated Terms will be effective when posted on our website. Please review this page periodically to stay informed about any changes.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
12. Contact Us
If you have any questions, concerns, or requests regarding these Terms or our services, please contact us at:
Address: Office 10, Level 1, Sharjah Media City, Sharjah, UAE
Phone: +971 55 693 5309
Email: [email protected]
Thank you for using Aida Travels. We hope you have a pleasant experience while availing our services.